Frequently Asked Questions

You must be at least 21 years old to register and play on Jilicrow. This is in line with Philippine regulations on online casino-style gaming. Age verification is part of the registration process and we take this requirement seriously. Accounts found to belong to underage users will be closed immediately.

No. Each player is permitted one account only. Creating multiple accounts is a violation of Jilicrow's Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you've lost access to your account, use the login recovery option or contact our support team at [email protected].

After registering, you'll be asked to verify your identity. This typically involves submitting a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's licence — along with a selfie for confirmation. Verification protects your account and ensures withdrawals can be processed without delays. The process is usually completed within 24 hours.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your Jilicrow account and we'll send you a password reset link. Check your inbox — and your spam folder if you don't see it within a few minutes. If you're still having trouble, contact [email protected] and our team will assist you directly.

Jilicrow supports a range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱), so there are no currency conversion fees. We regularly review our payment options to make sure they stay relevant and convenient for players across the Philippines — from Manila to Cebu to Davao.

Most deposits via GCash and PayMaya are credited to your Jilicrow account almost instantly. Bank transfers through BPI, BDO, or Metrobank may take a little longer depending on the bank's processing times — typically within a few minutes to a couple of hours during business hours. If your deposit hasn't appeared after two hours, contact our support team with your transaction reference number.

Log in to your Jilicrow account and navigate to the cashier or withdrawal section. Select your preferred withdrawal method — GCash, PayMaya, or your linked bank account — enter the amount in Philippine Peso, and confirm the request. Make sure your account is fully verified before requesting a withdrawal, as unverified accounts cannot process payouts. Withdrawal processing times vary by method but are generally completed within 24 hours.

Yes, Jilicrow applies minimum and maximum withdrawal limits depending on the payment method selected. These limits are displayed clearly in the cashier section when you initiate a withdrawal. Minimum amounts are kept low to ensure accessibility for all players. For specific figures, log in to your account and check the withdrawal page, or contact support for the latest limits.

Jilicrow does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees depending on the method used. We recommend checking with your payment provider if you're unsure. All amounts shown in your Jilicrow account are in Philippine Peso with no hidden platform charges.

Jilicrow offers a curated selection of games including Dragon Gate, Plants vs Dino, Bird Catcher, Tennis, WM Live, Fortune Tree, and Exclusive members-only titles. The library covers slots, live dealer tables, arcade-style games, and sports betting formats. Visit the Game page for the full list with descriptions.

Yes. All Jilicrow slot and arcade games use certified random number generators (RNGs) to determine outcomes. Live dealer games on WM Live use real physical equipment operated by trained dealers in a monitored studio environment. Jilicrow is committed to transparent, fair gaming for all Filipino players. Game mechanics and payout structures are clearly described on each game's dedicated page.

Demo or free-play availability varies by game title. Some Jilicrow games offer a practice mode that lets you explore the mechanics without wagering real money. Check the individual game page for details on whether a demo mode is available. For live dealer games like WM Live, real-money play is required as the tables operate in real time with actual dealers.

Bet limits vary by game. Jilicrow keeps minimum bets accessible so players at every level can enjoy the experience. Maximum bet limits are in place to ensure responsible play. The exact bet range for each game is displayed within the game interface before you place any wager. All bets are placed in Philippine Peso (₱).

Jilicrow runs promotions for new and existing players from time to time, including welcome offers for newly registered members. Available promotions are displayed in your account dashboard after you log in. All bonuses come with clearly stated terms and conditions — including wagering requirements and eligible games — so you always know exactly what you're opting into before you claim anything.

A wagering requirement means you need to bet a certain total amount before bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before the bonus balance becomes withdrawable. Wagering requirements and eligible games are always listed in the specific promotion's terms. Read them carefully before opting in.

In most cases, once a bonus has been claimed and applied to your account, it cannot be reversed. If you prefer to play without bonus restrictions, you can choose not to opt in to promotions when they are offered. If you have a specific concern about a bonus on your account, contact our support team and we'll review your situation.

Yes. The Jilicrow app is available for Android devices and as a Progressive Web App (PWA) for iOS users. It gives you access to the full game library, your account, deposits, and withdrawals — all from your phone. The app is optimised for Philippine mobile connections and loads quickly even on 4G LTE. Visit the App page for download instructions.

Yes, the Jilicrow app is completely free to download and install. There are no subscription fees or download charges. You use the same account credentials as the desktop version — no separate registration needed. Simply log in with your existing Jilicrow username and password and you're ready to play.

Yes. The Jilicrow app supports all the same payment methods as the desktop platform, including GCash, PayMaya, BPI, BDO, and Metrobank. You can deposit and withdraw in Philippine Peso directly from the app's cashier section. The process is the same as on desktop — fast, straightforward, and secure.

Jilicrow provides several tools to help players stay in control of their gaming activity. These include deposit limits, session time reminders, and self-exclusion options. You can access these tools from your account settings at any time. For a full overview, visit the Responsible Gaming page. We encourage all players to use these tools proactively — not just when things feel out of control.

If you feel you need a break from gaming, Jilicrow's self-exclusion tool lets you temporarily or permanently restrict access to your account. You can initiate self-exclusion from your account settings or by contacting our support team directly at [email protected]. Once a self-exclusion is in place, it cannot be reversed during the chosen period. We take these requests seriously and process them promptly.

If gambling is causing stress, financial difficulty, or affecting your relationships, please reach out for help. Jilicrow supports responsible gaming and encourages players to seek assistance when needed. You can use our self-exclusion tool, set strict deposit limits, or contact our support team to discuss your options. For professional support, PAGCOR's responsible gaming resources are available to Filipino players. You are not alone, and help is available.